What is the hardest thing for a business managers in interactive to swallow? In my world it’s the extensive planning needed to make accurate estimates and then the planning time needed to build a proper product. Great design takes careful consideration of micro and macro perspectives. Alan Cooper seems quite jaded but also beautifully eloquent in his description of the problems and strategies for correcting these.
“Interaction design is not art… ...the problem is that… the design people are brought in as advisors, and you can give all the advice you want. What you need is someone to take responsiblity. Those designers are in fact, not responsible, and do not have authority for the behavior of the software. And they may give advice on the behavior of the software but ultimately the programmers, the engineers and the people who write the code are the ones who call the shots about the behavior of the software.
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